Customer Service Executive

  • General
  • MAHARASHTRA - MUMBAI

Candidates having excellent communication skills and willing to gain experience of international BPO by answering Incoming / Inbound Calls and Live Chat queries of our new and existing customers 

Who can Apply? (Ideal Candidates)
1. Anyone who has ever worked in any US/UK/India process inbound or outbound in any international BPO / KPO.
2. Or, If you are a Graduate and have excellent communication skill, verbal and written.
3. Or, If you have prior experience of website sales, software sales, IT sales, Business Development in US market.

Job Responsibilities
• Answering Inbound / Incoming Calls and Chats and pitch to prospects to convert into sales.
• Manage client communications through email or phone.
• Following up potential prospects through regular emails, outbound calls.
• Coordinating with in-house core development/software team / department for on time delivery of projects and monitoring project timeline from time to time.
• Build long term relationship with the client for future projects.

Other Requirements / Key Skills
• Excellent spoken and written communication skills.
• A Good Listener - having patience to listen to the problem/requirement to pitch the right solution to the prospect.
• Very basic understanding of internet, like what are domain names, hosting, servers etc. rest training will be provided.
• Knowledge of any CRM, Chat tools and technical interface is a plus point.
• Ability to learn new tool as and when required.
• Team player with ability to learn new things

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