- India - MUMBAI
Talent Fishers India is retained exclusively to hire Customer Service Executive for one of its leading client operating in E-Learning Industry.
Client is an US Headquartered corporate and has expanded in India to cater to Indian Market in E-Learning Sector. They have created a multi-sensory learning system that builds early literacy skills in children. It is specially designed for kids.
Candidates having excellent communication skills and willing to gain experience of international BPO by answering Incoming / Inbound Calls and Live Chat queries of our new and existing customers
Who can Apply? (Ideal Candidates)
1. Anyone who has ever worked in any US/UK/India process inbound or outbound in any international BPO / KPO.
2. Or, If you are a Graduate and have excellent communication skill, verbal and written.
3. Or, If you have prior experience of website sales, software sales, IT sales, Business Development in US market.
- Answering Inbound / Incoming Calls and Chats and pitch to prospects to convert into sales.
- Manage client communications through email or phone.
- Following up potential prospects through regular emails, outbound calls.
- Coordinating with in-house core development/software team / department for on time delivery of projects and monitoring project timeline from time to time.
- Build long term relationship with the client for future projects.
- Excellent spoken and written communication skills.
- A Good Listener - having patience to listen to the problem/requirement to pitch the right solution to the prospect.
- Very basic understanding of internet, like what are domain names, hosting, servers etc. rest training will be provided.
- Knowledge of any CRM, Chat tools and technical interface is a plus point.
- Ability to learn new tool as and when required.
- Team player with ability to learn new things