Customer Account Manager

  • General
  • P.R. China - Shanghai

Our client is an international French company, fast-growing leading service provider for the fashion and textile industry, which is securing the supply chain of the major European brands and retailers, from the biggest general retailers to the highest luxury brands. For this client, Talent Fishers is looking for a Customer Account Manager.

Scope: When receive inspection bookings from the company’s worldwide customers, customer account manager needs to reply to customer request as quick as possible and bring the best satisfaction and service, providing reactivity and dedication.

Job location: Shanghai, P.R. China

Job Description
-In charge of daily communication, coordination and reporting between the company and Key Customer
-Analyze the inspection booking information and customer requirements, make sure no information is missing
-Communicate with customer in case some information is missing or not clear. (Calls / emails)
-Evaluate how much manpower is needed to complete the inspection
-Send quotation to customer when needed
-Deal with customer daily questions and inquiries
-Gather all the data needed for our inspectors. Make sure nothing is missing, make sure information is clear and understandable for the inspectors in factory
-Communicate with internal inspectors, answer their questions, make sure they follow customer requests
-Report to China country manager
-Be sure all data in company system are accurate to not make mistake in the monthly follow up

This job is of high responsibility, no information can be lost between the booking of customer and the final report sent by the inspector.

Job Requirements  
-Experience in foreign trade and daily communication with overseas customers is a must
-Experience of work in foreign enterprise would be a plus
-Absolutely fluent in English
-Self-organized, rigorous, responsible, correct behavior, positive attitude, understanding western culture of working processes and environment
-Hard-working, can work under high pressure during peak seasons
-Team spirit. You will need to coordinate everyday with your colleagues
-Good computer skills (Microsoft Office)

Suitable candidates will be contacted within one month upon application.

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