- Vietnam - Ho Chi Minh City
Key Duties and Responsibilities:
Operations Excellence – Facilities Management/ Building Management/ Machinery Management Contribute to the development of strategy in line with Facilities Management/ Building Management/ Machinery Management business segment
Prepare plan of execution, leading the Facilities Management/ Building Management/ Machinery Management business and communicating a clear vision, in accordance with the overall strategy defined Be part of the Management Committee to discuss and present ideas to improve overall FM business performance.
Make sure all operations team understand the importance and the meaning of all quality standards and guarantee implementation in the region and Business Units.
Ensure successful site openings with the cooperation between BD and operations and mobilize experts to support the site opening.
To have a thorough understanding of the contract and ensure that the service delivery and contractual obligations are delivered and executed in a manner that fosters and achieves customer satisfaction.
Maintain an up-to-date understanding of industry trends and technical developments that affect target markets and service offerings.
Defining a clear roadmap & strategy in Vietnam
Auditing the existing Maintenance/Technical teams nationwide and implementing the right reorganization.
Maintain existing contracts:
Be well versed with all the existing contracts and ensure client satisfaction in accordance with contractual terms. Assess dysfunctions of the existing contracts and coordinate with Regional and BU operations team on improvement of communication with
Maintain good relation with existing panel of clients, enabling the Company to maintain long-term cooperation. In that respect, study miscellaneous demands and particular observation. Report observation and take appropriate action whilst informing hierarchy.
Ensure the retention by the renewal of our contracts.
Pay attention and manage well all strategic key accounts.
New Business Development & Innovation:
Support and take part of Development of new business by tapping on new leads and building good customer base
Perform market information and competition analysis, closely monitor business development effort and contribute to the identification of and maximization of commercial opportunities. Provide top management with high level market intelligence.
Promote the Company’s image and branding by providing Innovative solutions and improvement of existing service offerings to clients.
Grow existing services with existing Clients by promoting the development of new Services with existing Clients.
Integrating new technical solution from HQ + finding new ones on the market (either in VN or internationally): Robotics, IOT, asset rental….
HR and Talent Development and Local community
Be part of the Hiring, Talent Development, performance appraisal and Succession Planning across the region for all key positions involved in Facilities Management/ Building Management/ Machinery Management business
Identify and select site employees with potential to be Business Unit Managers;
Monitor site employee, employee’s retention through KPI and propose any idea or initiative that would contribute to enhance employee retention;
Local regulations and public relations
Be well versed in local regulations and ensure compliance with local rules.
Represent the company in appropriate professional and community organizations; Ensure good relations with local and international partners and associations.
Key Skills and Competencies: The ideal candidate should possess
Bachelor degree above in Engineering, Facilities Management or the other related fields
Minimum of 10 years’ experience in Facility management role, with previous experience in managing a campus facility of over 1,000 headcounts is preferred.
Proficiency in both spoken and written English
Strong Experience in operations (Facilities Management/ Building Management/ Machinery Management) Well knowledge in facility field include civil, electric, HVAC, mechanical, safety and so on
Excellent leadership, strong managerial and people management skills
Strong business sense and sales skills, familiar with managing profit & loss and controlling the levers of impact & risks
Good sense of innovation, ability to analyze and synthesize
Resourceful and a good team player
Ethical attitude to business and commitment values and ethical principles
Strong commercial and public relations capabilities
Ability to deal with government institutions
Good service and team spirit
Solid computer skills (office software–word, excel).