Application Engineer

  • Research and Development
  • China - Hangzhou

Application Engineer, Hangzhou
Additive Manufacturing
 
Our client is among the world’s leading makers of cutting-edge alloy and ceramic additive manufacturing technologies for all industries and applications. To support the growth of the company’s business and the existing customer base, we’re seeking an Application Engineer. Based at the company’s newest site, Hangzhou, this person is a key technical expert in an important, fast-growing market.
 
Accountable for applications, processes and solutions engineering, as well as technical relationships, Application Engineering is a key function in the China growth team. Reporting to the Vice President, based overseas at the company’s HQ, this person will be the company’s market pioneering in Hangzhou. Like everyone in the organization, from the CEO and founders to channel partners and resellers, Application Engineers are dedicated to customer success. Engaging with the company’s diverse customers and application range, the right person for this job is comfortable working across a range of materials, processes, clients and technologies.

Job Description:
  • Leverage application delivery into sales / revenue growth
    • Contribute to commercial goals through technical engagement
    • Monitor and advise on new service commitments
  • Delivery of additive manufacturing customers’ benchmark projects through:
    • Ownership of the processes, from redesign and engineering to finished products
    • Demonstrate the benefits of deep(er) integration of the company’s AM solutions
    • Create and oversee internal, client-facing project documentation
    • Present benchmarks to customers
  • Provide oversight and application support
    • Primarily tier-one customer projects
  • Cooperate with channel partner and reseller engineering teams
    • Own the service ticketing and escalation process
  • Operation, application training for partners and end users
    • Encourage deeper AM adoption and deployment
    • Proactively identify and address problem areas
    • Find solutions and suggest improvements
    • Ensure safety and operational compliance
  • Accountable for established and new relationships
    • Build on successful applications and application development
Job Requirements:
  • University degree in Engineering
    • Mechanical, materials or other discipline
  • At least five years' working in additive manufacturing
    • Applications, Customer Success or Partner Development
    • Hands-on experience with alloy or ceramic materials
    • Familiar with material jetting
    • Experience creating application case studies across industries
  • Exposure to healthcare, aerospace, automotive, engineering and other industries desirable
    • Expert knowledge of industry 4.0 manufacturing practices nice to have
    • Track-record of satisfactorily implementing relevant technologies necessary
    • Comfortable with end-user education and training the training mandatory
    • Expertise in process and project documentation and certification practices needed
  • Analytical and solutions consulting experience facing complex technical problems
    • Comfortable prioritizing tasks and working independently
  • Curious, confident and passionate
    • Able to work meticulously in a fast-paced environment
    • Independent, self-motivated and results-oriented
    • Imaginative and invested in the AM industry and local community
  • Fluent in English and Chinese necessary
  • Travel up to 40% in China
    • Occasional regional and international travel

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