Senior Manager- Enterprise Service

  • Research and Development
  • Singapore - Singapore

Talent Fishers is hiring Senior Manager- Enterprise Service for our Pharmaceutical Client who is a large MNC Group. The company is Head Quartered in China and has Asian Regional Office in Singapore.

They have network of offices in South Korea, Australia, USA, Phillipines and Factory in China.


Role and Responsibilities

Enterprise Service Management is about applying a service-oriented business model to the way our organization works internally. The CTO Office is looking for a Senior Manager that knows the relevant technologies and applies information technology systems management to other areas of our organization with the purpose of improving performance, efficiency, and service delivery. This individual brings service management strategies to the rest of the business, applying them to enterprise teams beyond IT.


  • Provide leadership for planning, designing, implementing, documenting, and maintaining the ServiceNow platform
  • Define specifications for the ServiceNow platform in terms of business needs and applying that to enterprise organizational objectives
  • Evaluate ServiceNow platform performance, and serving as enterprise escalation point for ServiceNow issues
  • Lead as the subject matter expert for the ServiceNow application, and implementing modules and other third-party integrations and applications used within the ServiceNow environment
  • Managing service providers and provide ITSM guidance to the enterprise
  • Enhance ITSM / ITIL methodologies in daily operations such as change, incident, problem and release management
  • Achieve operational visibility and support better governance
  • Institute functional excellence and support value transformation
  • Ensure internal business alignment
  • Excel at sensing and reacting to the changing demands of end users
  • Develop growth and service strategies and roll them out widely, taking advantage of the economies of scale
  • Create and support agile operating models that accommodate new products and service models
  • Keep the work environment from becoming too complicated for individuals to manage
  • Ensure deliverables such as but not limited to:
  • IT Toolset (ITSM, Asset & Remote Support)
  • IT Operational Metrics and Reporting
  • IT Budget, Planning, Spend, and Procurement
  • IT Service Desk with Core Process
  • Infrastructure and Application Performance Management & Reporting
  • IT Operating Model


Qualifications and Education Requirements

  • Bachelor degree in information technology, computer science, management information systems or an advanced technology-related degree
  • 10 years related experience and / or training with no less than 7 years in Information Technology or advanced technology-related area.
  • Enterprise IT management frameworks (e.g. COBIT, ITIL)


Preferred Skills

  • Experience in group leadership and executive presentations
  • Experience in designing, building, and operating global IT processes and infrastructures
  • Experience in Service Oriented Architecture (SOA), ITSM, Cloud-based technologies, and mobility
  • Familiar with industry compliance and security standards including SOC-1&2, ISO 27001
  • Ability to effectively communicate and relate to all levels of the organization
  • Ability to adapt and embrace change in a fast-paced, changing environment
  • Strong knowledge and understanding of ITILv3/4

Apply to Position

Thank you.