Job Description

The day-to-day operation of the Coffee shops and tasks delegation.
Develop comprehensive knowledge of product offerings, pricing, and scripting for all standard products.
Obtain all information related to the sales and operation team.
Responsible for revenue targets and improving the financial performance of the coffee shops.
Develop and monitor standard operations procedures (SOP).
Train staff to follow procedures and encourage them to upsell.
Build, develop, inspire, and retain an efficient team.
Ensure the guest’s experience is memorable and take feedback.
Improve the customer service by evaluating customers’ feedback and educating staff.
Regular visits to outlets.
Build relationships with marketing channels, influencers and suppliers.
Ensure strong teamwork among members.
Communicate and send periodic reports.
Come up with plans to improve sales, menu, operations.
Coordinate all components of special events orders.
Ensure complete and accurate product details are communicated to the Baristas and Operations.
Ensure communication is done in a timely, efficient manner.
Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
Conducts and manages a complete quality control process to improve the efficiency and performance of all stores.
Ensures each store has the appropriate staffing levels to achieve high-quality service and cleaning standards.

Job Requirements

Bachelor’s Degree or higher in Business Management, Supply Chain, Hospitality or other related fields.
3 years+ of experience working with coffee brands in a similar role, managing a team of not less than 10 members. Work experience as a barista.
Excellent analytical and problem-solving skills.
Knowledge of organizational effectiveness and operations management.
Experience budgeting and forecasting.
Familiarity with business and financial principles.
Highly organization, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines.
Ability to work independently and as part of a team.
Ability to handle a fast-paced work environment with changing priorities and projects.
Strong written and verbal communication skills in English and Vietnamese.
Excellent communication skills.
Leadership ability.
Proficient with Microsoft Office: Excel, Word, Outlook, and PowerPoint.