General Manager (Coffee Chain)

  • General
  • Vietnam - HCMC

Job Description

  • The day-to-day operation of the Coffee shops and tasks delegation.
  • Develop comprehensive knowledge of product offerings, pricing, and scripting for all standard products.
  • Obtain all information related to the sales and operation team.
  • Responsible for revenue targets and improving the financial performance of the coffee shops.
  • Develop and monitor standard operations procedures (SOP).
  • Train staff to follow procedures and encourage them to upsell.
  • Build, develop, inspire, and retain an efficient team.
  • Ensure the guest’s experience is memorable and take feedback.
  • Improve the customer service by evaluating customers’ feedback and educating staff.
  • Regular visits to outlets.
  • Build relationships with marketing channels, influencers and suppliers.
  • Ensure strong teamwork among members.
  • Communicate and send periodic reports.
  • Come up with plans to improve sales, menu, operations.
  • Coordinate all components of special events orders.
  • Ensure complete and accurate product details are communicated to the Baristas and Operations.
  • Ensure communication is done in a timely, efficient manner.
  • Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
  • Conducts and manages a complete quality control process to improve the efficiency and performance of all stores.
  • Ensures each store has the appropriate staffing levels to achieve high-quality service and cleaning standards.

Job Requirements     

  • Bachelor’s Degree or higher in Business Management, Supply Chain, Hospitality or other related fields.
  • 3 years+ of experience working with coffee brands in a similar role, managing a team of not less than 10 members. Work experience as a barista.
  • Excellent analytical and problem-solving skills.
  • Knowledge of organizational effectiveness and operations management.
  • Experience budgeting and forecasting.
  • Familiarity with business and financial principles.
  • Highly organization, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines.
  • Ability to work independently and as part of a team.
  • Ability to handle a fast-paced work environment with changing priorities and projects.
  • Strong written and verbal communication skills in English and Vietnamese.
  • Excellent communication skills.
  • Leadership ability.
  • Proficient with Microsoft Office: Excel, Word, Outlook, and PowerPoint.

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